Privacy Policy

1. Introduction

SmartInfer ("we," "our," or "us"), operated by Hasher Security Private Limited, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI inference orchestration platform and related services (collectively, the "Service").

2. Information We Collect

Account Information: When you register, we collect your name, email address, organization name, and authentication credentials.

Usage Data: We automatically collect information about how you interact with the Service, including API calls, pipeline executions, timestamps, and performance metrics.

Payment Information: If you subscribe to a paid plan, payment processing is handled by Razorpay. We do not store your complete payment card details.

Device & Log Data: We collect IP addresses, browser type, operating system, and access logs for security and analytics purposes.

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve the Service
• Process transactions and send billing notifications
• Send administrative communications (account verification, security alerts)
• Monitor usage patterns and optimize performance
• Detect, prevent, and address technical issues and abuse
• Comply with legal obligations

4. Data Sharing & Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist in operating the Service (e.g., cloud hosting, payment processing, email delivery)
• AI Providers: When you use the Service to make API calls to AI providers (OpenAI, Anthropic, Google, etc.), your prompts and data are sent to those providers subject to their respective privacy policies
• Legal Requirements: When required by law, regulation, or legal process

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted credential storage, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account data for as long as your account is active. Audit logs and usage data are retained for up to 12 months. You may request deletion of your account and associated data by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at hello@hashersec.com.

8. Cookies

We use essential cookies and local storage for authentication and session management. We do not use third-party tracking cookies or advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or through the Service. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:
Hasher Security Private Limited
Email: hello@hashersec.com